1. Introduction
These Service Terms outline how NAF Agency approaches collaborations, project workflows, communication, and service delivery.
By working with NAF Agency, clients agree to the terms outlined below.
These terms are intended to create a smooth, transparent, and professional working relationship for both parties.
2. About NAF Agency
NAF Agency – Nicolae Ana-Florina Persoana Fizica Autorizata
Bucharest, Romania
Email: hello@nafagency.com
Website: nafagency.com
Services may include:
- marketing strategy
- branding
- web design
- SEO
- social media services
- consulting
- advertising
- content creation
3. Discovery Calls & Consultations
Projects may begin with:
- discovery calls
- consultations
- strategy discussions
These sessions are intended to:
- understand project goals
- evaluate compatibility
- define expectations and scope
- discuss timelines and deliverables
Consultations do not establish a formal client relationship.
A project officially begins only after:
- written confirmation
- accepted proposal
- confirmed payment
- or approved platform contract (Fiverr/Upwork)
4. Payments
Payments may be processed through:
- direct invoices
- Fiverr
- Upwork
- or other approved payment methods
For direct projects, NAF Agency may require:
- upfront deposits
- milestone payments
- or full payment before delivery depending on project type and scope.
Projects conducted through third-party freelance platforms are also subject to the policies and payment systems of those platforms.
5. Refunds
Refund requests are reviewed on a case-by-case basis at the sole discretion of NAF Agency.
Refund eligibility may depend on:
- project progress
- completed work
- delivered assets
- communication history
- agreed scope
- platform-specific policies
NAF Agency reserves the right to refuse refund requests where work has already been substantially completed or delivered.
6. Revisions
Reasonable revisions within the originally agreed project scope are generally included.
However:
- excessive revisions
- repeated redesign requests
- or changes outside the original scope
may require:
- additional fees
- revised timelines
- or a separate agreement.
Requests that significantly alter the original direction or scope of the project may be treated as new work.
7. Scope of Work
Project scope is defined through:
- proposals
- written agreements
- platform contracts
- or approved discussions.
Any requests outside the agreed scope may:
- require additional costs
- extend project timelines
- require a revised agreement.
This helps maintain clarity, workflow efficiency, and realistic expectations for both parties.
8. Client Responsibilities
Clients agree to:
- provide accurate information
- submit required materials and content
- communicate feedback clearly
- respond within reasonable timeframes
- provide approvals necessary for project progress
Clients acknowledge that delays caused by missing materials, incomplete information, delayed approvals, communication gaps, or other client-side factors may impact project timelines and delivery schedules.
NAF Agency shall not be held responsible for delays resulting from client actions, lack of responsiveness, or failure to provide required materials in a timely manner.
9. Timelines & Delivery
Estimated timelines are based on:
- project complexity
- scope
- responsiveness
- availability of required materials
Delivery timelines may be adjusted if delays occur due to:
- client-side communication delays
- missing assets or materials
- revision requests
- expanded project scope
- technical or external factors
Estimated timelines should be considered approximate and may vary depending on project complexity and external circumstances.
NAF Agency is not responsible for delays, interruptions, or limitations caused by:
- third-party platforms
- external services
- technical outages
- hosting providers
- software conflicts
- payment processors
- social media platforms
- algorithm changes
- or circumstances outside reasonable control.
NAF Agency will make reasonable efforts to communicate timeline updates when necessary.
10. Inactive Projects
Projects that remain inactive due to lack of communication, delayed approvals, or missing client materials for more than 30 days may be:
- paused
- archived
- or rescheduled.
NAF Agency reserves the right to close inactive projects after prolonged periods of inactivity.
Restarting paused or archived projects may require:
- revised timelines
- updated pricing
- or a new agreement.
Availability for resumed work is not guaranteed and may depend on current scheduling and workload.
11. Communication
Official project communication should occur through approved channels such as:
- Fiverr messaging
- Upwork messaging
- scheduled video or voice calls
To maintain organization and efficiency:
- communication may be limited to business hours
- response times may vary depending on workload and project stage
12. Rush Projects
Urgent or expedited requests may:
- be declined
- require adjusted timelines
- or incur additional rush fees.
Availability for rush work is not guaranteed.
13. Intellectual Property
Upon full payment, clients generally receive ownership rights to final approved deliverables unless otherwise agreed in writing.
NAF Agency retains ownership of:
- internal processes
- strategic methodologies
- frameworks
- workflows
- drafts and unused concepts
- proprietary systems and creative approaches
14. Portfolio Rights
NAF Agency reserves the right to showcase completed work in portfolios, presentations, social media, or marketing materials.
If a client requires confidentiality or prefers work not to be publicly displayed, this must be agreed upon in writing before or during the project.
15. Hosting, Domains & Third-Party Services
Unless otherwise agreed:
- clients are responsible for hosting services
- domain registration and renewals
- third-party subscriptions
- plugin licenses
- external platform accounts
NAF Agency is not responsible for:
- third-party outages
- hosting issues
- expired subscriptions
- platform-related disruptions
- algorithm or platform policy changes
16. Post-Launch Support
Post-project or post-launch support may be limited unless otherwise agreed in writing.
Additional:
- maintenance
- updates
- ongoing support
- or future modifications
may require separate agreements or fees.
17. No Guarantee of Results
NAF Agency does not guarantee specific business, financial, SEO, advertising, or marketing results.
Project outcomes may be affected by:
- market conditions
- competition
- platform algorithm changes
- advertising budgets
- audience behavior
- client implementation
- external factors outside agency control
Any examples, projections, or case studies presented are illustrative only and should not be interpreted as guarantees.
18. Right to Refuse or Terminate Projects
NAF Agency reserves the right to refuse, pause, or terminate projects in situations including:
- abusive or inappropriate behavior
- non-payment
- repeated communication issues
- unrealistic expectations
- unethical or illegal requests
- prolonged inactivity
In such cases, completed work up to that point may still be billable.
19. Changes to These Terms
These Service Terms may be updated periodically as services and workflows evolve.
Updated versions will be published on the website.
20. Contact
For questions regarding these Service Terms, please contact:
NAF Agency – Nicolae Ana-Florina Persoana Fizica Autorizata
Bucharest, Romania
Email: hello@nafagency.com
Website: nafagency.com